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Help Centre

Breakdown information

We try our hardest to make sure our vehicles never breakdown but despite our best efforts, on the rare occasion they still might.

If you do breakdown, all of our vehicles have breakdown cover. You'll find the breakdown service contact sticker on the windscreen, so give them a call and they will assist you.

If the sticker is missing the vehicle will be covered by either:

  • Ford Assistance (all vehicles under a year old):
    020 3564 4444

  • RAC (older than a year):
    0333 202 3000

  • Or if you have a 7.5 ton lorry:
    0800 028 7728

If the vehicle has to be recovered, please ensure you have it recovered to the branch you hired from. Otherwise there will be a further recovery fee which will be your responsibility.

FAQs

Yes, our fuel policy is empty to empty so the hirer is responsible for putting in their own fuel. Don’t worry there is always enough fuel to get you on your way and we are located within a mile of a petrol station.

All accidents need to be reported to us within 48 hours regardless of fault or if there’s any damage or not. Failing to notify us will invalidate your insurance waiver and you will be fully liable for any claims.

Yes you can, but we will need to see them and their Driving Licence before they drive the vehicle – there will be a £5 charge for the first day and £1 for every day thereafter.

Yes, subject to availability. Hirers must call us and check availability (01923 245354) if they wish to retain a vehicle beyond the agreed time or date of return. Failure to do so will result in the hirer driving without insurance.

We will take a £100 deposit on a credit or debit card per hire. This is then refunded in full if there are no additional charges. We don’t take cash or cheques.

We accept debit or credit cards and American Express. We do not accept cash or cheques.

If you have no more than 6 points then you are still ok to hire but if you have more than 6 points or have been disqualified at any point then please call us 01923 245354 before booking.

You should have Category C1 on your Driving Licence. An Operators Licence is required for business use. This is not required for private rental.

Our one day hire period is collection from 7am one day to 7am the following day.

Yes, all of our vehicles can be hired for a single day, 7 days a week including Saturday or Sunday.

No you don’t, we have a 24-hour key drop facility, so vehicles can be returned at any time. Simply Park, Lock and Drop the key in our secure key drop off point when you’re done at any time, day or night.

There are 2 options available:

Option 1 –

Is to go online prior to collecting your vehicle, this is by far the quickest way. You go online to Share my Licence and follow the step by step instruction.

You will need your driving licence number, national insurance number and your postcode. When you’ve entered all your details you then have 2 options, you can either create a licence ‘check code’ which you will need to bring with you as well as your driving licence when you collect your vehicle. Then we will use the code to see your driving licence information.

Or the second option is to ‘View, print or save’ your driving information and bring that with you, with your licence. This is by far the quickest option and will avoid any hold-ups when you collect.

If you don’t have access to the internet or require help with the online service we are more than happy to help when you come to collect. Just remember to bring your driving licence and national insurance number.

Option 2 –

Telephone – The second option is for us to call the DVLA when you’re here to collect your vehicle, this service will occur a £5 charge and is only available from 8am Monday to Saturday (sorry this service is not available Sunday). Please be aware that during busy times this can take over 10 minutes.

No you don’t as the counter part of your licence is no longer valid but you will need to generate a share your licence code. This can be done online which is free of charge or we can do it over the phone when you collect the vehicle but you will incur an additional £5 charge and this service is only available Monday to Saturday from 8am. Sorry this service is not available on a Sunday.

We only accept a full UK driving licence, which has been held for at least 1 year. If you have the old style paper licence that’s fine but you will need to bring your passport as well.

Over 21 and under 70 for all the vans and over 25 under 70 for the 7.5 tonnes lorries.

Proof of address (utility bill or bank statement no older than 90 days), a Debit or Credit Card to make payment and your own Driving Licence. If you have the photo type Driving licence you no longer need the counter part, but you will need to generate an online share your licence code or View, print or save your licence information and then provide that when you collect.

Friendly, affordable & reliable!

Our business has been established since 1973 and wouldn’t have kept going without a focus upon our customers. We pride ourselves on providing the most helpful service possible, available 7 days a week.

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Need tape, boxes or other tools?

We’ve got it covered; just add them as extras when you book.

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Make sure you have read our T&Cs

It’s important you understand our terms and conditions and hire agreements.

Conditions of Hire
Cancellation Information
GDPR Statement
Privacy Policy